Returns & Exchanges

Last updated: 2026 · Bo Bell Basketball Academy

1. Merchandise Returns

We want you to love your Bo Bell gear. Unworn, unwashed merchandise in original condition with tags attached may be returned within 30 days of delivery.

• Pre-order items must be returned within 30 days of the delivery date.
• Contact us before returning so we can provide instructions and your return authorization.

2. Exchanges

Sizing not right? We're happy to exchange items for a different size or color where stock allows. Exchanges are processed as quickly as possible; if the replacement isn't available, we'll offer a refund or store credit.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and photos. We'll replace the item or issue a full refund, including any return shipping.

4. Non-Returnable Items

• Items washed, worn, altered or with removed tags.
• Custom or personalized items, unless defective.
• Gift cards and digital products.

5. Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 business days. You'll receive an email confirmation when the refund is issued. Original shipping costs are generally not refunded unless the return is due to our error.

6. Camps & League Cancellations

• Cancellations made at least 14 days before a camp or league start date are eligible for a full refund of the $450 team fee.
• Cancellations within 14 days may be eligible for a credit toward a future program, at our discretion.
• If the academy cancels a program, registered families receive a full refund.

7. Training Sessions

Missed individual or group sessions are generally non-refundable. Notify us in advance and we'll do our best to reschedule. Sessions cancelled by the academy will be rescheduled or credited.

8. Contact

• Phone: 404.591.5724
• Email: coachbobell101@gmail.com

Please include your order number in any correspondence.